Privacy Policy

VITAMINS NATURAL CORP (“Vitamins Natural,” “we,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information, including SMS/text messaging in accordance with A2P (Application-to-Person / 10DLC) messaging requirements.

Controller / Contact Information

Company (Legal Name): VITAMINS NATURAL CORP
DBA/Brand: Vitamins Natural
Phone: (786) 499-9910
Email: [email protected]
Address: 12655 Northwest 23rd Place Miami Shores Florida 33167

1) Scope

This Policy applies to:

Our website, forms, checkout, landing pages, and customer support channels

Communications by phone, email, and SMS/text messaging

Any interaction where you provide personal information for purchases, inquiries, or support

2) Information We Collect

We may collect:

a) Identification and Contact Information

Name

Mobile phone number

Email address

Shipping/billing address (if applicable)

b) Order and Support Information

Order details and transaction history

Customer support requests and information you voluntarily provide
Please avoid sending highly sensitive information via SMS.

c) Technical and Usage Information (as applicable)

IP address, device/browser type, pages visited, timestamps

Cookies or similar technologies

d) Messaging Data (SMS)

Message content (when applicable)

Date/time sent and received

Delivery status

Opt-in/opt-out and communication preferences

3) How We Use Your Information

We use personal information to:

Process orders, payments, shipping, returns, and customer service

Respond to inquiries and provide support

Send operational communications (e.g., order confirmations, shipping updates, support follow-ups)

Send promotional/marketing communications only if you opt in

Prevent fraud, misuse, and protect security

Improve our website, services, and customer experience

Comply with legal obligations

4) SMS/Text Messaging (A2P): Consent, Frequency, and Disclosures

4.1 Message Types

If you provide your phone number and consent, we may send:

Customer Care / Transactional Messages:

Inquiry responses and support follow-ups

Order confirmations, shipping/delivery notifications

Operational updates and reminders

Marketing Messages (Promotional) — only with marketing opt-in:

Offers, discounts, product updates, and promotional content

4.2 Message Frequency and Costs

Message frequency may vary based on your interaction and preferences.

Message & data rates may apply depending on your carrier and plan.

4.3 Opt-Out (STOP)

You can opt out at any time by replying STOP to any message. You may receive one final confirmation message. You may also contact us at [email protected] for help managing preferences.

4.4 Help (HELP)

Reply HELP for assistance or contact:
Phone: (786) 499-9910
Email: [email protected]

4.5 A2P Requirement: No Mobile Data Sharing for Marketing

We do not sell, rent, or share your mobile information (including phone number, SMS opt-in data, or consent) with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers (e.g., SMS platforms, CRM, hosting, analytics, payment processors, shipping providers) strictly as needed to operate our services under confidentiality obligations.

5) How We Share Information

We share information only as needed with:

Service providers that process data under our instructions (e.g., ecommerce/hosting, payment processors, shipping carriers, messaging platforms, CRM, analytics)

Authorities if required by law or to protect rights and safety

We do not share mobile information with third parties or affiliates for marketing purposes.

6) Data Retention

We retain information only as long as necessary to fulfill the purposes described in this Policy, maintain reasonable business records, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; please avoid sending sensitive data via SMS or unencrypted channels.

8) Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict certain processing, and to withdraw consent (including SMS by replying STOP). To exercise rights, contact: [email protected].

9) Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children without appropriate authorization.

10) Cookies (If Applicable)

We may use cookies and similar technologies to operate and improve the Site. You can adjust browser settings to refuse cookies, but some features may not function properly.

11) Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date reflects the current version.

Last Updated:

12) Contact Us

If you have questions about this Policy, contact:
VITAMINS NATURAL CORP (DBA: Vitamins Natural)
Phone: (786) 499-9910
Email: [email protected]
Address: 12655 Northwest 23rd Place Miami Shores Florida 33167